Payment Operations Manager
Product
Istanbul, Türkiye
Job Overview
At kitUP, we build B2C subscription-based productivity and learning products used by millions.
We’re looking for a Payment Operations Manager to own end-to-end payment processes, optimize transaction flows, and reduce friction across international payments. Smooth, reliable, and scalable payment operations are critical to our growth, from first click to long-term retention.
We are an AI-native team where AI is embedded in how we think, experiment, and ship. It helps us move faster and make sharper decisions every single day.
This role is about owning revenue and payment outcomes — not just managing operational tasks.
What Will You Do:
- Own payment operations end-to-end; setup, integration, and orchestration with providers.
- Manage payment orchestration tools and ensure smooth transaction routing.
- Hands-on experience with payment providers: Stripe, Adyen, Checkout.com, or similar.
- Monitor and optimize acceptance rate, fraud rate, and dispute rate.
- Analyze payment flows to identify drop-offs, revenue leaks, and process inefficiencies.
- Collaborate with our founder and product team to scale payment systems for millions of users.
- Build data-driven dashboards and reports to track key payment metrics.
- Explore AI tools and agents to automate analysis and enhance operational efficiency.
What We’re Looking For:
- +3 years of experience in online payment operations, preferably in subscription-based B2C products.
- Familiarity with payment orchestration tools.
- Experience managing high-volume payments (annual volume > $10M).
- Strong understanding of fraud prevention, dispute management, and acceptance rate optimization.
- Data-oriented mindset: ability to analyze, interpret, and act on payment metrics.
- Clear communicator who can align cross-functional teams around measurable outcomes.
Plus if you have:
- Experience using AI-powered tools or AI-native workflows to enhance payment analysis or operations.
- Knowledge of international tax in payments.
What We Offer
📈 Direct impact on revenue and millions of users
🧠 Real ownership with decision autonomy from day one
⚡ Fast execution culture with minimal hierarchy
🌍 Remote-first working model
💰 Competitive compensation & benefits package
🎯 Quarterly performance bonuses
🏥 Private health insurance
📚 Learning and education budget
💻 Premium tech gear (MacBook + setup support)
✈️ Annual global flight budget
Recruitment Flow:
- People & Culture Interview
- Case Study Assignment
- Technical Interview
- Offer Stage
Share link
https://kitup.hrpanda.co/payment-operations-manager